Frank O'Brien
Owner and President
Frank O’Brien has been Manager of Toomey-O’Brien Funeral Home since 1988, continuing the family stewardship which began in1968 with his father, John “Jack” O’Brien. He then opened Wilbraham Funeral Home in 1995 continuing the family tradition. Frank is very involved in the local community. He has been a 30-year member of West Springfield Rotary Club and served as President in 2000. He is on the Board of the West Springfield Boys and Girls Club, a Corporator of Westfield Savings Bank, a Board Member of Arrha Credit Union, and a Board Member of the St. Thomas School. He also served on the West Springfield Finance Committee and the Town Meeting member for over 12 years. He received his BA from St. Anselm’s College and later his Assoc. Degree in Mortuary Science from New England Institute in Boston. He is a Certified Planned Funeral Consultant (CPC) and is a member of the Green Burial Council.
Frank O'Brien
Owner and President
Frank O’Brien has been Manager of Toomey-O’Brien Funeral Home since 1988, continuing the family stewardship which began in1968 with his father, John “Jack” O’Brien. He then opened Wilbraham Funeral Home in 1995 continuing the family tradition. Frank is very involved in the local community. He has been a 30-year member of West Springfield Rotary Club and served as President in 2000. He is on the Board of the West Springfield Boys and Girls Club, a Corporator of Westfield Savings Bank, a Board Member of Arrha Credit Union, and a Board Member of the St. Thomas School. He also served on the West Springfield Finance Committee and the Town Meeting member for over 12 years. He received his BA from St. Anselm’s College and later his Assoc. Degree in Mortuary Science from New England Institute in Boston. He is a Certified Planned Funeral Consultant (CPC) and is a member of the Green Burial Council.
Ellen O'Brien
Vice President
Ellen O'Brien is Vice President of Toomey-O'Brien Funeral Home and serves as the Director of Prearrangement Services. Ellen applies her funeral service counseling and preplanning expertise to provide excellent burial, preplanning, and cremation services to the community. A licensed funeral director and embalmer, she holds a National Board Certificate. An active member of the community, she is a member of the local Rotary Club and serves on its Board of Directors, a member of the Advisory Board at Holyoke Community College, a member of the Chamber of Commerce. Ellen holds a Bachelor of Arts Degree from the Elms College, and a Associate Degree in Mortuary Science from New England Institute.
Ellen O'Brien
Vice President
Ellen O'Brien is Vice President of Toomey-O'Brien Funeral Home and serves as the Director of Prearrangement Services. Ellen applies her funeral service counseling and preplanning expertise to provide excellent burial, preplanning, and cremation services to the community. A licensed funeral director and embalmer, she holds a National Board Certificate. An active member of the community, she is a member of the local Rotary Club and serves on its Board of Directors, a member of the Advisory Board at Holyoke Community College, a member of the Chamber of Commerce. Ellen holds a Bachelor of Arts Degree from the Elms College, and a Associate Degree in Mortuary Science from New England Institute.
Steven M. Gould
Lead Funeral Director and Embalmer
Steve graduated from the New England Institute of Fine Arts & Sciences with an Associates Degree in Mortuary Science in 1987. He started his career with Toomey-O’Brien Funeral Home in 1992 and has served the families of West Springfield and the surrounding communities for over 20 years. He is an active community volunteer and a sports enthusiast. He resides in Easthampton with his wife Judy.
Steven M. Gould
Lead Funeral Director and Embalmer
Steve graduated from the New England Institute of Fine Arts & Sciences with an Associates Degree in Mortuary Science in 1987. He started his career with Toomey-O’Brien Funeral Home in 1992 and has served the families of West Springfield and the surrounding communities for over 20 years. He is an active community volunteer and a sports enthusiast. He resides in Easthampton with his wife Judy.
Kristen Russell May
Director of Advance Planning
Kristen was born and raised in Charlton, MA and graduated from Marianhill Central Catholic High School. After high school, she attended Mount Ida College, graduating in 1991 and started her career in funeral service. Kristen has worked for over 30 years at several funeral homes in Worcester County. She has dedicated her life to serving families in their time of need and has taken great pride in her work.
After over 30 years as a licensed funeral director and embalmer, Kristen decided to shift her focus to serving families before their time of need. As an advanced planning specialist, she enjoys going out to the community and educating people about the benefits of preplanning funerals. She is knowledgeable about the rules and laws that are associated with the preplanning process.
Kristen lives in Charlton with her husband James, two sons Luke & Joshua and German Shepard, Ginger. She loves attending her son’s hockey games, gardening and spending time with her family.
Kristen Russell May
Director of Advance Planning
Kristen was born and raised in Charlton, MA and graduated from Marianhill Central Catholic High School. After high school, she attended Mount Ida College, graduating in 1991 and started her career in funeral service. Kristen has worked for over 30 years at several funeral homes in Worcester County. She has dedicated her life to serving families in their time of need and has taken great pride in her work.
After over 30 years as a licensed funeral director and embalmer, Kristen decided to shift her focus to serving families before their time of need. As an advanced planning specialist, she enjoys going out to the community and educating people about the benefits of preplanning funerals. She is knowledgeable about the rules and laws that are associated with the preplanning process.
Kristen lives in Charlton with her husband James, two sons Luke & Joshua and German Shepard, Ginger. She loves attending her son’s hockey games, gardening and spending time with her family.
John O'Brien
Founder 1928 - 2014
John was a graduate of New England Institute of Applied Arts and Science. He took over the operation of Toomey Funeral Service in 1968 and in 1969 established the firm's new name, Toomey-O'Brien Funeral Home and our firm's new credo..."Our family serving your family". A mission statement we still live by today.
John O'Brien
Founder 1928 - 2014
John was a graduate of New England Institute of Applied Arts and Science. He took over the operation of Toomey Funeral Service in 1968 and in 1969 established the firm's new name, Toomey-O'Brien Funeral Home and our firm's new credo..."Our family serving your family". A mission statement we still live by today.
Mark Scott
Mark is a graduate of Case Western Reserve University with B.S. in accounting and held executive accounting and finance positions in NYC and NJ for several years. He later graduated summa cum laude from his mortuary science program in Mercer County, NJ and is a licensed funeral director in NJ and MA. Mark started his career in funeral service at the most highly recognized and awarded firm in Central NJ. He brought his commitment to excellence to the Toomey-O’Brien team in 2023 and takes great pride in the level of compassionate care we deliver. Mark treats every family like his own. Mark has a passion to serve anywhere there is a need and has volunteered his time and energy to disaster relief throughout the US, and has served widows and orphans in Guatemala, Russia, and Eswatini. He is a proud father to his twin sons Mark and Aaron.
Mark Scott
Mark is a graduate of Case Western Reserve University with B.S. in accounting and held executive accounting and finance positions in NYC and NJ for several years. He later graduated summa cum laude from his mortuary science program in Mercer County, NJ and is a licensed funeral director in NJ and MA. Mark started his career in funeral service at the most highly recognized and awarded firm in Central NJ. He brought his commitment to excellence to the Toomey-O’Brien team in 2023 and takes great pride in the level of compassionate care we deliver. Mark treats every family like his own. Mark has a passion to serve anywhere there is a need and has volunteered his time and energy to disaster relief throughout the US, and has served widows and orphans in Guatemala, Russia, and Eswatini. He is a proud father to his twin sons Mark and Aaron.
